• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
• Strong communication skills (verbal & written).
• Good problem‑solving and analytical abilities.
• Ability to work in a fast-paced, customer‑centric environment.
• Willingness to work in 24/7 rotational shifts.

Notes:

• Shifts: Rotational shifts including night shifts
• Employment Type: Full-time

Key Responsibilities:

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
• Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
• Perform password resets, account unlocks, and user access support.
• Log and track incidents in the ticketing system and ensure timely closure as per SLA.
• Escalate unresolved issues to L2/L3 teams.
• Document resolutions and maintain knowledge base updates.
• Deliver excellent customer service and communicate solutions clearly.

Benefits:

• Immediate joiners preferred.
• Training & certification opportunities (ITIL, MS365, ServiceNow basics).
• Health insurance and additional corporate benefits.
• Growth opportunities within IT Support & Infrastructure teams.

Job Summary: We are hiring energetic and customer‑focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level‑1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.